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Access, eligibility and what we ask from you

We built dhoni for players in eligible Bangladesh regions where local law permits online gaming. Your access depends on your jurisdiction, and we ask you to confirm eligibility when you open an account.

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dhoni Access, eligibility and what we ask from you
LEGAL QUERIES

How to reach us about terms and account rules

If you have questions about eligibility, account restrictions, or how our terms apply to your region, contact our support team through any of the channels below. We respond to legal and compliance queries during business hours and aim to clarify any uncertainty before you deposit or play.

Team online

Live chat

Open the chat bubble in the bottom corner of any page. Our team handles legal and compliance questions alongside general account queries, and we aim to respond within a few minutes during business hours.

Email support

Send your question to our support address listed in account settings. Include your account email or phone number so we can verify your identity and respond with the specific detail you need.

Help centre

Browse our self-service articles for answers to common legal questions, including region eligibility, document requirements, withdrawal rules and how we handle disputed transactions or account closures.

HOW WE HANDLE DATA

Account security, data retention and your rights

When you open an account, we collect identity and payment details to verify eligibility and process deposits and withdrawals. We store that data securely, apply standard encryption to payment transactions, and retain records as required by our payment partners and regional compliance obligations. You can request a copy of your data or ask us to close your account and delete non-regulatory records by contacting support.

Identity verification

We ask for proof of identity before your first withdrawal. Acceptable documents include a national ID card or passport photo showing your name and date of birth. This step confirms you are over eighteen and eligible to use the platform.

Payment data

When you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount but do not store your wallet PIN or full account credentials. Payment partners handle the authentication, and we see only the confirmation token.

Cookie usage

We use cookies to keep you logged in, remember language and currency preferences, and track which games you open most often so we can surface them faster next time. You can clear cookies in your browser settings.

Data requests

To request a copy of your account data or ask us to delete non-mandatory records, email support with your registered phone number or email address. We respond within seven business days and provide data in a readable format.

Common questions about eligibility and account terms

Access depends on your specific region and whether local law permits online gaming. We serve eligible Bangladesh regions, but we cannot guarantee availability everywhere. Confirm your jurisdiction allows participation before you open an account.

If your region introduces new restrictions, we notify active accounts by email or SMS and provide a reasonable window to withdraw your remaining balance. We do not forfeit balances for regulatory changes beyond your control.

You can deposit and play immediately after opening an account, but we require identity verification before processing your first withdrawal. Upload a clear photo of your national ID or passport through account settings.

We accept a national ID card, passport or driving licence showing your full name and date of birth. The document must be current, and the photo must be legible. Scans and clear phone photos both work.

We retain identity and payment records as long as your account is active, plus any period required by payment partners or regional compliance rules. After account closure, non-mandatory data is deleted within ninety days unless you request earlier removal.

Email support with your registered phone number or email, and we will send a copy of your account data or delete non-regulatory records within seven business days. We cannot delete transaction logs required for compliance.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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